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Find quick answers to the most frequently asked questions about StaccShare below. If you can’t find what you need, email us at support@staccshare.com.

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Sharing

No. Recipients just need a browser. They click your share link and land on a preview and download page — no sign-up, no app install, and no StaccShare account required.
Yes. Share links are plain URLs — send them to as many people as you like via email, Slack, or any other channel. Everyone with the link can access the shared content. If you’ve set a password, they’ll need that too.
Yes. The StaccShare web app is fully mobile-friendly. Open app.staccshare.com in your phone’s browser to upload files, create collections, and generate share links. Native iOS and Android apps are on the roadmap.

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Files and Storage

StaccShare accepts images, documents, video, audio, and archive files. Visit the Upload page in the app for the full supported list. Any other file type can still be uploaded and shared for download — it just won’t have a browser-based preview on the share page.
File size limits depend on your plan:
PlanMax file size
Free500 MB
Pro5 GB
Team10 GB
If you regularly work with files larger than 10 GB, contact support@staccshare.com to discuss options.
Your files and share links are kept — you’re not locked out. You’ll be moved to the Free plan. If your stored data exceeds the Free plan’s storage limit, you’ll be prompted to delete files until you’re within the limit. No files are deleted automatically.
Yes. Every file you upload is private until you deliberately create a share link. Only you — and members of any workspace you belong to — can see your library. Files are never publicly accessible without a share link.

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Plans and Billing

Yes. The Free plan gives you up to 5 GB of storage, share links with expiry up to 30 days, and access to all core StaccShare features. No credit card required to sign up.
  • Pro adds unlimited storage, no-expiry share links, and custom branding (your logo and colours on share pages).
  • Team includes everything in Pro, plus workspace collaboration, multiple members, team roles, and a shared Shares dashboard.
Visit app.staccshare.com/pricing for the full feature comparison and up-to-date pricing.
Go to Settings → Billing → Invoices. Every invoice is available to download as a PDF. Invoices are generated automatically at each billing cycle.

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Security

Yes. All files stored on StaccShare are encrypted at rest using AES-256. All data in transit — including uploads, downloads, and share link access — is encrypted using TLS 1.3.